What is FinancialMachine.com?
FinancialMachine.com is the online loan center that quickly connects you to a network of lenders who compete for your business. All you have to do is complete an online Q-form. We then send your loan request to up to four lenders in The FinancialMachine.com Network. Within two business days, the lenders can respond with a decision about your loan request. You may then evaluate the offers, and choose the one that’s best for you.
What is a Q-form?
A Q-form is series of questions that you complete in order to request a loan. What does the Q stand for? You choose - quality, quick, qualification, questionnaire. Our unique Q-forms have been designed by FinancialMachine.com specifically for the Internet to make your experience as easy as possible.
How do I get started?
It’s simple. From the home page, select the loan type you want and complete
the online form. It takes about 5 - 10 minutes to complete the form.
How much does FinancialMachine.com cost?
FinancialMachine.com is absolutely free to you, the consumer. Who pays our bills? The lenders. Of course, you will be responsible for paying the loan processing and closing costs and any other fees to the lender who you close with.
What information do you collect?
We ask questions about you, your loan and your financial situation (income, assets and debts). You may want to gather your pay stub or last year's tax return before you start completing the forms. If you're refinancing your mortgage or looking for a home equity loan or line of credit, we need to know about the terms of your current mortgage, how much you owe and how much you want to borrow.
How secure will my information be?
FinancialMachine.com uses the most secure technology available on the Internet to ensure that the data you send us remains absolutely confidential and secure.
Will you share or sell my information?
At FinancialMachine.com, your personal privacy and the security of your personal data are a primary concern of ours. FinancialMachine.com believes that you should be aware of who we are, the types of information we may collect on our web site, and what we do with your personal information. Our overall privacy policy is simple. Under no circumstances will FinancialMachine.com sell or share any personal information about you to or with any person or organization except to the lenders in our network, our authorized agents, or as may be required by law or court order.
What are your rates?
We get this question a lot. Here's why we don't post our rates:
Because FinancialMachine.com is not a lender and has no influence in the lending decision, we do not offer or list rates on our site. The rates are different for each lender participating in our network.
We know that many of you would like us to post our lenders' rates so that you can quickly compare them to rates offered by other lenders. FinancialMachine.com is designed to save you from this hassle. Instead of going from lender to lender to find the best rate, all you have to do is enter your information - and we'll try to give you up to four great rates to choose from. It's really that simple.
Can I phone, mail, email or fax in my request?
FinancialMachine.com is committed to sending your financial information to lenders quickly and accurately. Using the phone, mail, email or fax would introduce the possibility of transcription errors, unnecessary delays and additional costs - which would reduce the benefits of using FinancialMachine.com! That is why we only accept loan requests through our online forms.
Who are your lenders?
The FinancialMachine.com Network includes many of the most respected lenders in the United States. You probably know many of them. Those you may not be as familiar with may offer one or two loan types in a particular region of the country. Others only service borrowers who are looking for a loan through the Internet. One thing all of our lenders have in common is that they're dedicated to providing the best service and competitive rates.
How many lenders will bid for my business?
We work hard to send your Q-form to four lenders in The FinancialMachine.com Network. There are times, though, that we cannot match your request to four lenders. However, our lenders don't know how many lenders you've been referred to. As a result, they operate under assumption that three other lenders are reviewing your Q-form at the same time they are. In order to get your business, they must make a competitive offer every time - no matter how many lenders you've been sent to.
Does each lender pull my credit report?
Each lender has their own policy about pulling your credit report. Some pull your report before they make you a loan offer, others pull your credit report after you have accepted their offer. In all cases, FinancialMachine.com pulls your credit report when you complete a Q-form.
All inquiries for your credit report within a 14-day period will count as one inquiry if you are looking for a mortgage to purchase a home, a mortgage to refinance your home, a home equity loan or line of credit or an auto loan. If you are looking for a personal loan or credit card, however, each inquiry will be counted as a separate inquiry.
How will I find out which lenders are reviewing my Q-form?
We'll send you the names of the lenders who are reviewing your loan request via email.
Can I negotiate directly with the lenders?
Absolutely. You are under no obligation to accept the lenders' first offer. In fact, if you've received a better offer from another lender, we give you the opportunity to tell the lender about it through our web site. In most cases, when you receive your loan offers, we will provide you with contact information for each lender. Feel free to contact the lender directly to discuss different loan programs. However, if you accept a loan offer from a lender in The FinancialMachine.com Network, be sure to send your response through FinancialMachine.com so that we can update our records.
Do you have lenders who deal with less-than-perfect credit?
Yes! We have lenders who work with borrowers with perfect credit and not-so-perfect credit. Although we can't guarantee that you'll get a loan offer, we will try to match your loan request with lenders who are most eager to work with you.
Does having a co-borrower improve my chances of finding a loan?
Including a co-borrower on your Q-form may or may not affect your chances of finding a loan. Lenders will consider the credit reports, income, assets, debts and other information about both borrowers. Before you decide whether or not to include a co-borrower on your Q-form, consider your combined financial picture.
What if I don't qualify for a loan?
If we can't find a lender in our network who meets your needs, we will notify you almost immediately. If we can't match your loan request to a lender, you may return to the site and complete a new Q-form any time you want. (You must wait 72 hours before completing a new form.) We are always adding new lenders to our network, so please continue to check back.
How will I find out about my loan offers?
Within two business days, each lender will post their decision about your loan request on our web site. When each lender posts their decision, we will notify you via email. If your Q-form was sent to four lenders, you will receive four emails. Each email will tell you which lender has responded. To find out the lenders' responses, go back to our home page at
FinancialMachine.com and click Check My Loan Status. If it's been two business days since you completed your Q-form and you haven't received an email, you may still have an offer. Please go to our home page and check. You can also view a sample loan offer now.
If I enter my email address incorrectly, how will I find out about my loan offers?
It is critical that you enter your email address correctly when completing a Q-form. We use email to communicate with you when lenders make a decision about your loan request. FinancialMachine.com is not responsible for any errors or delays in responding to a loan request caused by an incorrect email address provided by you or other technical problems beyond reasonable control. However, if it's been two business days since you completed your Q-form and you haven't received an email, you may still have an offer. Please go to our home page and check.
What if I don't have an email address?
FinancialMachine.com's system is designed to notify you via email that you have received a response from a lender. If you don't have an email address, you can get one for FREE through web-based services such as Yahoo!, Snap and HotBot.
I don't know my password. How can I find out what it is?
When you completed your Q-form, we provided you with a password on our confirmation page and asked you to print out the page and keep it in a safe place. If you no longer have this page, don't worry. We'll also send you your password when we send you an email notifying you that a lender or credit card issuer has posted a decision. You may also retrieve your password by visiting our home page and clicking on "Check My Loan Status." From there, click on "Forget Your Password." Fill out a short form and your password will be emailed to you immediately.
How do I compare loan or credit card offers?
It's important that you evaluate all of the terms of each offer before you choose the one that's best for you. Compare the interest rate, APR, points, loan amount, loan term and other details of the loan offer.
I've accepted an offer. How do I close the loan?
After you accept an offer, you will need to communicate with the lender directly (via mail, email or phone) to complete the loan process. You will need to verify the information you provided through our site through W-2 forms, pay stubs, house appraisals etc. You'll also need to sign the official application forms from the lender and schedule a closing.
You won't be going through the loan process alone. You will be assigned a personal customer service advocate when you complete your Q-form. Feel free to call on them to help you through the process.
How can I check on the credibility of FinancialMachine.com?
We think the best endorsement comes from people who found a loan through FinancialMachine.com. We get letters each day from happy borrowers who found a loan. We've shared some of their comments in Success Stories.
I live outside the United States. Can I use FinancialMachine.com to find a loan?
At this time, we only service requests for loans that originate in the United States.
Can you delete my information?
While we can assure you that we will not share the personal information provided by you on your Q-form with any third party, we must maintain a record of your inquiry to comply with state and federal record retention laws. This is also consistent with our privacy policy. Should a state or federal regulator request records of consumers who completed Q-forms, as a regulated entity, we must comply with that request to produce any such records.
How can I change the information I submitted on my Q-form?
Unfortunately, once your loan request is submitted, there is not a way for you to access your information at this time. You may contact Customer Service if you have changes or corrections.
What are your closing costs?
Each lender determines their own policy regarding closing costs. Unfortunately, because FinancialMachine.com is not a lender and is not involved in the lending decision, we are unable to determine the amount of closing costs or out-of-pocket closing expenses. If we are able to match your request with a lender, you may discuss your specific situation with them once you are in contact.
How do I cancel my request for a loan?
We are sorry that you do not wish to continue with your loan request. As soon as you submit your request, we try to match it with lenders in our Network. If your loan request has been referred to a lender, you must contact that lender directly to cancel your request. The lender's contact information is included in the details of your loan offer. If your loan request has not been referred to a lender, please contact us with your password and we will cancel your request.
How can I update my email address?
Please contact Customer Service to correct or update your email address.
What if I don't want to give you my social security number?
We request your social security number to ensure that we receive accurate information from the credit reporting agency. Our lenders evaluate the information they receive in your Q-form as well as the information contained within your credit report. For these reasons, we encourage you to enter correct information in the social security field, though it is not required to process your request. Please keep in mind that some number must be entered in the field in order to continue through the form.
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